School complaints procedures: guidance for schools

School complaints procedures: guidance for schools

The Department for Education (DfE) has published best practice guidance for school complaints procedures 2019. The guidance outlines procedures for dealing with complaints and includes a model complaints procedure for governing bodies to tailor to their school.

Source:  DfE  Date: 11 January 2019 & NSPCC

Further information: Best practice guidance for school complaints procedures 2019

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